Project Manager

About Us We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients. Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint. As we continue to grow, we’re looking for a Project Manager to join our team and support the successful execution of our client projects, by facilitating communication between teams, managing timelines, and ensuring a smooth transition from solution design to production with our development team. Key responsibilities Project leadership: Manage end-to-end client project execution, from discovery and solution design to development, testing, and deployment Ensure all projects are delivered on time, within scope, and on budget while meeting client objectives Proactively identify potential blockers, dependencies, or risks and develop strategies to address them Client collaboration: Serve as the primary point of contact for clients throughout the project lifecycle Translate client requirements into actionable project plans and maintain clear communication of progress, milestones, and challenges Effectively communicate complex technical concepts in simple terms for non-technical stakeholders Cross-functional coordination: Collaborate with internal teams, including strategists, developers, and data analysts, to align on project goals and timelines Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs Challenge development estimates or assumptions where necessary to ensure realistic timelines and outputs Process management: Establish and manage detailed project plans, timelines, and deliverables Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary Quality assurance: Oversee rigorous testing to ensure the final product meets technical and business requirements Drive post-launch reviews to capture learnings and refine future processes Technical expertise: Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices Provide guidance on CRM architecture, data integration, and omni-channel campaign execution Qualifications Experience: 5+ years of project management experience, preferably in a CRM, marketing, or digital agency environment Hands-on experience managing Salesforce Marketing Cloud projects or similar CRM platforms Skills: Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment Strong communication and interpersonal skills for effective client and team collaboration Proficiency in project management tools (e.g., Jira, Trello, Monday.com) Knowledge: Understanding of CRM ecosystems, including customer data management, omni-channel marketing, and analytics Familiarity with Agile or hybrid project management methodologies is a plus Certifications: Salesforce certifications (e.g., Marketing Cloud Administrator, Marketing Cloud Consultant) are an asset but not required PMP or similar project management certification is a plus JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at [email protected].

Manage end-to-end client project execution from discovery to deployment, ensuring delivery on time and within budget. Act as the primary client contact while coordinating between strategists, developers, and data analysts to align on technical goals.

Requires over 5 years of project management experience, specifically within a CRM or digital agency environment with hands-on Salesforce Marketing Cloud expertise. Proficiency in project management tools and familiarity with Agile methodologies are expected.

• Assurance qualitéSouhaitée
• JiraSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project Management
• Salesforce Marketing Cloud
• Client Collaboration
• Cross-functional Coordination
• Process Management
• Quality Assurance
• CRM Architecture
• Data Integration
• Omni-channel Campaign Execution
• Jira
• Trello
• Monday.com
• Agile Methodology
• Customer Data Management
• Risk Mitigation
• Stakeholder Management

• Management & Leadership
• Marketing
• Consulting
• Technology
• Data & Analytics

Expérience minimale

5+ ans

Postuler avant le

25 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte