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Détails du poste

Key Requirements: 10+ Years of Senior PM Experience: Specifically leading large-scale, complex enterprise software implementations, with at least one of them on the Salesforce platform. Salesforce Native: Proven experience managing Salesforce implementations (Education Cloud or Service Cloud). They must understand the Salesforce ecosystem well enough to manage technical dependencies. "Problem Solver" Mindset: A track record of identifying risks early and autonomously developing mitigation strategies. They should be comfortable "solving" 80% of project friction without escalation. Monitoring & Control Mastery: Ability to maintain rigorous project health metrics so the Platform Lead can trust the data without day-to-day intervention. Public Sector/Higher Ed Experience: Familiarity with the complexities of long approval cycles and consensus-based cultures is a significant asset. Manages complex enterprise-level projects with multiple large-scale functional areas to further develop and implement aspects of work related to information systems and business processes. Leads areas of responsibility including project management, Functional, Solution Architecture, Change Management, and User Experience and will be responsible to ensure consistent application of project management principles established within the Office of the CIO (OCIO). Provides senior level expertise and direction into the approach for system development and deployment, package implementation, system scalability and performance, and University-wide systems integration, ensuring alignment with the University’s long-term Salesforce Platform Roadmap to prevent siloed solutions. Maintains and manages risk, action, issue and decision (RAID) logs. Leads and manages the definition of scope, sequencing, scheduling, and budgeting of the implementation plan with input and support from the workstream teams. Develops, maintains and communicates an overall Implementation Plan, ensuring resource optimization. Conducts post-implementation reviews to ensure continuous improvement and learning. Oversees deliverables associated with the Project Delivery Team; monitoring for consistent and predictable system and tool performance. Collaborates with technical and other professionals on Enterprise Strategic Initiatives to share best practices and identify and resolve cross-program impacts. Core Duties: Initiates projects following appropriate project management methodology including gathering and defining comprehensive project requirements, ensuring for strategic alignment, developing project charters, project plans, budgets and schedules, determining staffing requirements, and forming cross-functional project teams. Defines and follows project management methods, procedures, and quality objectives, including metrics for assessing progress. Balances workload, provides technical and analytical guidance and work direction to project team, including scheduling, assignment of work, review of project efforts and removal of roadblocks which inhibit project success. Ensures that all team members have the tools and training required to perform effectively, and provides the team with constructive feedback as it pertains to project performance. Assesses variances from the project plans, budgets and schedules, develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives, and keeps management aware of the situation. Evaluates and ensures for sponsor/client satisfaction at project completion. Drafts contracts and Service Level Agreements and manages RFIs/RFPs for evaluation, selection and procurement of products and/or services from vendors. Identifies potential areas for improvement in current methodologies and provides coaching to project managers. Develops and maintains a productive working relationship with project sponsors, product manager, vendors and key clients. Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools. Manages the complex inter-dependencies between the Salesforce platform release cycle (3x/year), vendor product updates, and university project timelines. Performs other related duties as required. What you have: Undergraduate degree in a relevant discipline. A post-graduate degree may be required for specialised positions—a minimum of nine years of related experience, or the equivalent combination of education and experience. Supervisory experience may be required. Technical expertise in a highly specialised area is required. Willingness to respect diverse perspectives, including perspectives in conflict with one’s own. Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion. Preferred Qualifications Maintaining Active Project Management Professional designation is required. Salesforce Associate or Cloud Strategy certifications are an asset. Experience with preparing RFPs, managing RFIs/RFPs for evaluation, selection and procurement of products and/or services from large scale SaaS implementation partners. Extensive experience managing Salesforce implementation projects, ideally involving Salesforce Education Cloud or other large-scale industry cloud deployments. Demonstrated experience managing hybrid delivery models (combining internal staff with external implementation partners) in a complex stakeholder environment. Experience in change management, budget development, financial management, and risk management. Supervisory experience is required. Project experience in a higher-education environment, policy and regulatory compliance situations is an asset. Leadership mindset with a focus on mentoring and coaching team members. Technical expertise and experience in Information technology project management of large scale, commercial, off-the- shelf (COTS) systems including related experience in managing systems development, enterprise architecture, and business process change as it applies to COTS and custom systems, data migration and systems integration. Ability to work independently and assume full responsibility for their decisions. Demonstrated ability to: Conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources. Effectively facilitate groups to achieve appropriate outcome. Develop and deliver effective presentations and workshops. Identify, obtain, and effectively manage organizational resources (e.g., people, materials, assets, budgets). Build relationships, consult with customers and potential customers. Effectively manage multiple tasks and priorities, work in a fast-paced environment, and manage responsibilities and tasks to meet time sensitive, critical deadlines. Effective leadership, consulting, consensus building, conflict resolution, and negotiation and team-building skills are an asset. Intermediate knowledge of applications development methodologies, as well as development and implementation best practices, "rules of thumb", and benchmarks. An understanding of key trends and players in the IT industry.

Ce que vous ferez

Lead large-scale enterprise software implementations, specifically focusing on the Salesforce platform and its alignment with the University's roadmap. Manage the full project lifecycle including scope, budgeting, RAID logs, and cross-functional team leadership to ensure successful system deployment.

Exigences

Requires 10+ years of senior project management experience with a proven track record in Salesforce implementations and a PMP designation. A bachelor's degree is required, with experience in higher education or the public sector being a significant asset.

Compétences indiquées

• Gestion de projet · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project Management
• Salesforce Implementation
• Risk Management
• Stakeholder Management
• Budgeting
• Change Management
• Solution Architecture
• User Experience
• RFP Management
• Resource Optimization
• Needs Analysis
• Conflict Resolution
• Vendor Management
• Strategic Planning
• Systems Integration
• Technical Dependency Management

Domaines d’emploi

• Management & Leadership
• Technology
• Software
• Education
• Government & Public Sector