Senior Project Manager, Client Delivery

Senior Project Manager, Client Delivery Digital Marketing & AI | Remote, North America | Part-Time or Full-Time READ THIS FIRST This is not a task-coordination role. Twelverays is hiring a senior client-delivery operator who can run a portfolio of mid-market and enterprise accounts like a business unit. You will understand what is happening, decide what should happen next, coordinate the right people, hold clients and internal team members accountable, and follow important commitments through to completion. We want someone with exceptional judgment, emotional intelligence, adaptability, and personal ownership. You should be able to enter an ambiguous situation, identify the real issue, consider the project, scope, company, team, and client perspectives, then drive the right outcome without waiting for an executive to think through every step. ABOUT TWELVERAYS Twelverays is an AI and digital marketing agency serving mid-market and enterprise organizations across Canada and the United States. Our work primarily includes: SEO, content, and AI search visibility Paid search and paid social Websites and digital initiatives AI strategy, agents, workflow automation, and implementation CRM or Dynamics 365 experience is not required. You must learn unfamiliar concepts quickly, ask intelligent questions, understand dependencies, and communicate credibly with clients and specialists. THE MANDATE Your purpose is to make client delivery dependable enough that leadership does not need to perform project-management work behind you. You will balance the client relationship and objective, agreed scope, quality, timelines, dependencies, internal capacity, budget, profitability, and downstream consequences. Resolve routine matters independently. When executive involvement is required, present the facts, impact, options, and your recommendation, not merely the problem. WHAT YOU WILL OWN Own day-to-day delivery across multiple concurrent client engagements. Serve as the primary operational contact for assigned clients. Maintain an accurate view of scope, milestones, dependencies, decisions, risks, budgets, and next actions. Translate proposals, strategies, and statements of work into executable plans. Coordinate SEO, paid-media, content, design, development, AI, and other specialists. Lead meetings with clear objectives and document decisions, owners, deadlines, and next steps. Ensure client communications are prompt, accurate, complete, properly contextualized, and appropriate for the relationship. Follow delegated work through to actual completion and acceptance. Detect stalled work, unclear ownership, missing information, capacity conflicts, and risks before deadlines are missed. Hold internal owners and clients accountable for commitments, attendance, approvals, access, feedback, and decisions. Address delays directly, explain their impact, and reforecast timelines when dependencies are missed. Identify out-of-scope requests and prevent unapproved work from entering the delivery queue. Review client-facing communications and deliverables for accuracy, context, completeness, and professionalism. Improve delivery processes, templates, automations, and operating systems. CLIENT ACCOUNTABILITY Excellent client service requires clarity and mutual accountability. You must be comfortable telling a client, professionally and directly, when their participation is required, an overdue approval is affecting delivery, a deadline is no longer achievable, a request falls outside scope, or missing inputs require the schedule to change. Be firm without being abrasive, diplomatic without being passive, and service-oriented without becoming subservient. Avoiding a necessary conversation is not good client service when it puts the project at risk. WHAT OWNERSHIP MEANS AT TWELVERAYS Our first operating principle is: Close the loop. Your responsibility is not complete because you sent an email, assigned a task, updated the project platform, mentioned an issue, or asked someone else to follow up. You remain responsible for confirming that the message was understood, the owner has what they need, progress remains credible, the action was completed, the outcome was reviewed, and the project moved forward. Assigning work is not the same as delivering an outcome. AI PROFICIENCY IS MANDATORY Twelverays is an AI-forward company. We want a genuine AI power user who applies modern tools to planning, research, communication, documentation, project analysis, quality assurance, automation, and rapid domain learning. Experience with structured prompts, reusable workflows, project-specific context, assistants, agents, or lightweight automations is valuable. AI must strengthen judgment, not replace it. Our second operating principle is: Context before copy. Never paste fragments of an internal conversation into AI, ask it to write a client email, and send the output without reconstructing the full context and validating every important statement. Before sending an AI-assisted communication, understand: What the client asked and already knows What is confirmed, uncertain, or internal The intended outcome and appropriate tone Which facts, responsibilities, deadlines, and commitments must remain unchanged You must detect when AI changes meaning, certainty, responsibility, urgency, scope, tone, deadlines, or commitments. AI must never invent approvals, decisions, explanations, promises, or project status. The sender remains fully accountable. “AI wrote it that way” is not an acceptable explanation. WHAT WE ARE LOOKING FOR 6+ years in project management, client delivery, account operations, or a comparable role. Agency, consultancy, or professional-services experience. Experience owning multiple external client accounts or complex cross-functional projects. Experience working with mid-market or enterprise stakeholders. Working knowledge of digital delivery, ideally SEO, paid media, websites, content, or social media. Exceptional written and verbal communication. Strong analytical reasoning and the ability to identify the underlying issue, not only the immediate request. High emotional intelligence and stakeholder adaptability. Confidence addressing missed commitments, unrealistic expectations, scope changes, and delivery risks. Commercial awareness of scope, capacity, budget, profitability, and retention. Rapid conceptual learning, strong organization, and reliable follow-through. Demonstrated proficiency with modern AI tools and the judgment to verify their output. Consistent weekday availability with substantial Pacific Time overlap. THIS ROLE WILL NOT BE A FIT IF YOU Need repeated reminders to follow up. Wait for executives to determine obvious next steps. Treat delegation as completion. Avoid difficult but necessary client conversations. Raise risks only after deadlines are missed. Escalate routine decisions that should be handled independently. Report problems without proposing a solution. Blindly copy and send AI-generated communications. Assume polished AI output is automatically accurate. Optimize for visible activity rather than completed outcomes. WHAT SUCCESS LOOKS LIKE WITHIN 90 DAYS Executives no longer need to ask for basic project status. Clients receive prompt, accurate, properly contextualized communication. Every engagement has clear ownership, milestones, risks, and next actions. Commitments are followed through to completion. Risks are identified while there is still time to act. Client delays and scope changes are addressed directly. Forecasts and project status can be trusted. Leadership is no longer performing project-management work behind the scenes. Success means leadership can step away from the accounts you manage and remain confident that delivery is under control. ENGAGEMENT AND COMPENSATION Remote, Canada or United States Part-time or full-time, approximately 20 to 40 hours per week Ongoing hourly employee or long-term independent contractor Monday-to-Friday availability with substantial Pacific Time overlap Canada: CAD $50 to $75 per hour United States: USD $45 to $70 per hour The final hourly rate is negotiable based on demonstrated capability, location, weekly commitment, and engagement structure. HOW TO APPLY A generic cover letter is not required. To demonstrate that you read the full posting, begin your application response with both operating principles stated above. Then briefly describe: A project risk you identified before the client or leadership noticed it, what you did, and the outcome. A situation where a client failed to provide required attendance, feedback, approval, or information, and how you handled it. How you use AI in your work, including one example where AI produced something inaccurate or contextually wrong and how you corrected it. Applications that omit either operating principle or provide generic answers will not advance. Shortlisted candidates will complete a brief paid exercise involving project triage, client communication, accountability, and responsible AI use. Twelverays evaluates candidates based on experience, demonstrated judgment, communication quality, ownership, and ability to perform the role. Accommodations are available during the hiring process.

Manage a portfolio of mid-market and enterprise accounts, overseeing the end-to-end delivery of digital marketing and AI projects. Coordinate cross-functional specialists to ensure milestones are met while maintaining accountability for scope, budget, and client satisfaction.

Requires 6+ years of experience in project management or client delivery within an agency or consultancy setting. Must be a proficient AI power user with strong communication skills and the ability to manage complex stakeholder relationships independently.

• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Project Management
• Client Delivery
• AI Proficiency
• Stakeholder Management
• Digital Marketing
• Account Operations
• Scope Management
• Risk Mitigation
• Budget Management
• Written Communication
• Analytical Reasoning
• Emotional Intelligence
• Resource Coordination
• Process Improvement
• Strategic Planning
• Client Accountability

• Management & Leadership
• Marketing
• Consulting
• Technology
• Creative & Media

Expérience minimale

6+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte