Service Excellence Coordinator
Avantages principaux
About the role
We are a growing company committed to delivering exceptional service and innovative solutions to our clients. Our team values professionalism, collaboration, and continuous improvement, creating an environment where employees can grow and make a meaningful impact.
What You’ll Get:
Competitive Salary Paid Training & Industry Certifications Health Benefits + Employee Assistance Program (after 90 days) Generous PTO + Holidays Discounted Gym Membership Key Responsibilities:
Customer Support Coordination
· Respond to client inquiries and requests in a timely and professional manner
· Support the day-to-day operations of the Service Excellence Team
· Track and report on service metrics (response times, resolution rates, etc.)
Client Relationship Support
· Assist with managing client accounts and maintaining up-to-date records
· Help resolve client issues by coordinating with internal teams (billing, onboarding, etc.)
· Contribute to a proactive support strategy by identifying common client needs
Process & Compliance Support
· Help document and maintain internal procedures and compliance checklists
· Ensure data handling complies with privacy and regulatory standards
· Assist in identifying small inefficiencies or service gaps and propose improvements
Reporting & Admin
· Compile regular reports on customer feedback, support trends, and performance indicators
· Support team meetings with updates, follow-ups, and documentation
· Maintain shared resources and coordinate internal communications as needed Requirements Qualifications:
· College diploma or bachelor’s degree in Business, Administration or a related field
· 2+ years in a customer service, operations, or administrative support role in a Telemarketing Environment.
· Experience in the energy sector or B2B environment is an asset
Skills & Competencies:
· Strong communication and interpersonal skills
· Highly organized with strong attention to detail
· Able to manage multiple tasks and prioritize effectively in a fast-paced setting
· Familiarity with CRM systems, Microsoft Office, and data entry best practices
· Team player with a customer-first mindset
About Dawn Recruiting Agency
Dawn Recruiting is a modern, full-service recruiting agency built for speed, accuracy, and value. We combine the precision of human vetting with the power of video screening and AI-assisted insights — helping employers hire stronger talent in as little as 7 days.
Traditional recruiting is slow, expensive, and too often driven by résumé keyword matching. Dawn does it differently.
Powered by Video. Backed by Human Expertise.
Every applicant is reviewed by a dedicated screening team and completes a short video profile that reveals communication skills, personality, presentation, and culture fit — things no résumé can show.
This approach lets us review hundreds of candidates at scale and surface only the top few who genuinely stand out.
Why Employers Choose Dawn
Better Matches: Video-screened candidates vetted for communication, confidence, and culture fit.
Faster Hiring: Average time-to-fill of 7 days across most roles.
Lower Fees: A simple 17% placement fee, saving employers 20–30% vs. traditional agencies.
Full-Service Support: From sourcing to screening to scheduling interviews — we handle the heavy lifting.
Who We Serve
Dawn Recruiting supports employers across Canada and the United States in: Accounting & Finance, IT & SaaS, Engineering, Healthcare, HR, Sales, Operations, Manufacturing, Creative & Marketing, and Executive Search.
A Better Way to Hire
We’re building a new standard for recruiting — one driven by transparency, efficiency, and real human insight. Whether you’re hiring one role or scaling a team, Dawn Recruiting delivers a deeper talent pool and a faster path to great hires.
👉 Learn more at www.dawnrecruiting.com
Similar Jobs
Service Excellence Coordinator
Avantages principaux
About the role
We are a growing company committed to delivering exceptional service and innovative solutions to our clients. Our team values professionalism, collaboration, and continuous improvement, creating an environment where employees can grow and make a meaningful impact.
What You’ll Get:
Competitive Salary Paid Training & Industry Certifications Health Benefits + Employee Assistance Program (after 90 days) Generous PTO + Holidays Discounted Gym Membership Key Responsibilities:
Customer Support Coordination
· Respond to client inquiries and requests in a timely and professional manner
· Support the day-to-day operations of the Service Excellence Team
· Track and report on service metrics (response times, resolution rates, etc.)
Client Relationship Support
· Assist with managing client accounts and maintaining up-to-date records
· Help resolve client issues by coordinating with internal teams (billing, onboarding, etc.)
· Contribute to a proactive support strategy by identifying common client needs
Process & Compliance Support
· Help document and maintain internal procedures and compliance checklists
· Ensure data handling complies with privacy and regulatory standards
· Assist in identifying small inefficiencies or service gaps and propose improvements
Reporting & Admin
· Compile regular reports on customer feedback, support trends, and performance indicators
· Support team meetings with updates, follow-ups, and documentation
· Maintain shared resources and coordinate internal communications as needed Requirements Qualifications:
· College diploma or bachelor’s degree in Business, Administration or a related field
· 2+ years in a customer service, operations, or administrative support role in a Telemarketing Environment.
· Experience in the energy sector or B2B environment is an asset
Skills & Competencies:
· Strong communication and interpersonal skills
· Highly organized with strong attention to detail
· Able to manage multiple tasks and prioritize effectively in a fast-paced setting
· Familiarity with CRM systems, Microsoft Office, and data entry best practices
· Team player with a customer-first mindset
About Dawn Recruiting Agency
Dawn Recruiting is a modern, full-service recruiting agency built for speed, accuracy, and value. We combine the precision of human vetting with the power of video screening and AI-assisted insights — helping employers hire stronger talent in as little as 7 days.
Traditional recruiting is slow, expensive, and too often driven by résumé keyword matching. Dawn does it differently.
Powered by Video. Backed by Human Expertise.
Every applicant is reviewed by a dedicated screening team and completes a short video profile that reveals communication skills, personality, presentation, and culture fit — things no résumé can show.
This approach lets us review hundreds of candidates at scale and surface only the top few who genuinely stand out.
Why Employers Choose Dawn
Better Matches: Video-screened candidates vetted for communication, confidence, and culture fit.
Faster Hiring: Average time-to-fill of 7 days across most roles.
Lower Fees: A simple 17% placement fee, saving employers 20–30% vs. traditional agencies.
Full-Service Support: From sourcing to screening to scheduling interviews — we handle the heavy lifting.
Who We Serve
Dawn Recruiting supports employers across Canada and the United States in: Accounting & Finance, IT & SaaS, Engineering, Healthcare, HR, Sales, Operations, Manufacturing, Creative & Marketing, and Executive Search.
A Better Way to Hire
We’re building a new standard for recruiting — one driven by transparency, efficiency, and real human insight. Whether you’re hiring one role or scaling a team, Dawn Recruiting delivers a deeper talent pool and a faster path to great hires.
👉 Learn more at www.dawnrecruiting.com