Job Description:

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Regional Manager or designate, the Manager, Quality Improvement & Strategic Initiatives, General Support Services is responsible for planning, implementing, and evaluating quality improvement initiatives and strategic projects. This role collaborates with internal and external partners to achieve operational goals and foster a culture of continuous improvement.

Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.

QUALIFICATIONS:

Education, Training And Experience

A Bachelor's degree in a relevant discipline, such as Food Services Administration, Business Administration or Project Management and seven (7) years' recent related experience in a healthcare field. Experience will include leading, implementing and evaluating multi-faceted quality improvement initiatives and project management within a healthcare environment, preferably within support services such as food services, environmental services and/or laundry. Education or certification in project management, change management, quality improvement, or equivalent training. Valid Class 5 BC Driver's License.

An equivalent combination of education, training and experience may be considered.

Skills And Abilities

• Leadership and Communication: Demonstrated ability to lead diverse teams and communicate effectively, both orally and in writing.

• Client-Centered Approach: Commitment to delivering client-focused services through teamwork and collaboration.

• Project and Change Management: Comprehensive knowledge of project and change management principles, with a history of successfully implementing large-scale initiatives.

• Data-Driven Decision Making: Ability to analyze, interpret, and use data to guide quality improvement initiatives.

• Quality Improvement Expertise: Experience developing and nurturing a continuous quality improvement culture.

• Policy Development: Ability to draft, review, and implement effective policies and procedures.

• Technical Skills: Proficiency with project management tools, data analysis software, and standard office applications.

• Conflict Resolution: Skilled in addressing and resolving operational and personnel challenges effectively.

Job Requirements:
https://jd.viha.ca/JD3828.pdf