2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
1+ years of IT client, server, and network service delivery experience
2+ years of supporting and maintaining a corporate network environment experience
Experience supporting video conference and teleconference equipment
Bachelor's degree in IT, computer science or equivalent
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
Experience with audiovisual, video conferencing or event support
What the job involves
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations
We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment
As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on
As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted
Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience
They guarantee our employees have the tools and resources they need to be successful, innovative and efficient
ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon
They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals
Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team
Your day will be filled with exciting challenges and opportunities to showcase your technical expertise
You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support
You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions
Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs
Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
Provide on-call support for high severity incidents and act as an escalation point of contact for team
Assist with activities to triage and escalate system or network outages to reduce downtime
Understand and execute change management activities in a high availability environment
Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
Effectively manage and oversee IT asset inventories
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you
At Amazon, we value people with unique backgrounds, experiences, and skill-sets
If you’re passionate about this role and want to make an impact on a global scale, please apply!
