Avantages principaux
About the role
About Us Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. ● Autonomous - We encourage and trust your decision making skills ● Progressive work environment- If you have skills to prove we have all ladders for you to grow ● Flexible - We believe in results ● Innovative - All ideas matters ● Inclusive - Everyone is Included and everyone wins ● We work hard and party even harder
About the job In your role as Partner Business Planning Associate, you will be driving identified projects, tracking metrics, and improving processes. You will be responsible for increasing our partner team’s effectiveness through project coordination and support on key initiatives such as partner joint business planning, industry solution development, quarterly business reviews, as well as provide support across the partner management life-cycle. You will work with a range of stakeholders including the dedicated global Partner Development Managers, Partner Program Managers, and the Sales Operations teams at Google as well as with key Accenture stakeholders to ensure the successful design, implementation and change management associated with any agreed project/process. You must be comfortable becoming an expert at the Google Cloud partner business as well as comfortable working with individuals at all levels of the organization, from senior managers to functional executors.
Responsibilities ● Drive identified projects and initiatives to completion and deliver desired impact. ● Identify and track metrics across identified projects. ● Take ownership of legal contracts on an end-to-end basis. ● Oversee the financials and budgets of the entire project and bring attention to any expected variances. ● Create, track and hold the team accountable for follow up actions to ensure timely completion of key projects and initiatives (e.g., industry solution development). ● Create executive review slides and collaborate with Accenture to complete top to top review content on a monthly basis. ● Own internal and external communications by drafting and creating content to share with internal and external stakeholders. ● Take full ownership of strategic initiatives and communications for all project requirements. ● Track and manage projects of global enablement programs with Accenture. ● Understand business operations and business needs. ● Optimize introduction of new processes and resolution of technical/process issues. ● Maintain, extract and present executive and operational metrics from dashboards to stakeholders. ● Coordinate and manage implementation of new processes and activities across the partner management team
Who are we looking for? ● Bachelors Degree, preferably in Information Systems, Engineering, Business, Marketing, or Communications; or equivalent work experience. ● Strong verbal and written communication skills. ● Strong project management skills. ● Excellent analytical skills and attention to detail. ● Demonstrated ability to prioritize & manage multiple tasks efficiently. ● Strong sense of responsibility. ● Ability to quickly adapt to change and deal with ambiguity. ● 3+ years of prior experience in a support environment/analyst environment. ● Proficiency with Google Workspace and data analytics.
Preferred Qualifications: ● Experience in a partner/channel environment. ● Knowledge of SQL and other data extraction and analytical techniques. ● Proficiency with Salesforce. ● Experience in process engineering/improvement. Six sigma certification is a plus. ● Experience with contracts and the process for establishing contracts between two parties. ● Experience with the procurement process, to include establishing purchase orders, invoicing, and reconciling payment related inquiries.
Benefits & Perks ● Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business. ● Robust career path with a full development plan and the opportunity to grow in the organization. ● Paid 4 weeks training, 2 weeks leave. ● Continuous learning through progressive training that is specific to your tenure and skills. ● Competitive salary. ● Positive and supportive environment ● Weekly Friday socials, trivia nights, games, and movie outings. ● Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Schedule ● Fixed schedule from Monday to Friday, 9 hrs, shift timing: 9 AM to 6 PM (EST) ● Candidates should be open to flexible hours working with clients across the globe.
Location ● Candidates are advised to be within travel distance from our primary location Yonge & Eglinton. ● Hybrid setup
About TP
We are TP Group. You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.
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Avantages principaux
About the role
About Us Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. ● Autonomous - We encourage and trust your decision making skills ● Progressive work environment- If you have skills to prove we have all ladders for you to grow ● Flexible - We believe in results ● Innovative - All ideas matters ● Inclusive - Everyone is Included and everyone wins ● We work hard and party even harder
About the job In your role as Partner Business Planning Associate, you will be driving identified projects, tracking metrics, and improving processes. You will be responsible for increasing our partner team’s effectiveness through project coordination and support on key initiatives such as partner joint business planning, industry solution development, quarterly business reviews, as well as provide support across the partner management life-cycle. You will work with a range of stakeholders including the dedicated global Partner Development Managers, Partner Program Managers, and the Sales Operations teams at Google as well as with key Accenture stakeholders to ensure the successful design, implementation and change management associated with any agreed project/process. You must be comfortable becoming an expert at the Google Cloud partner business as well as comfortable working with individuals at all levels of the organization, from senior managers to functional executors.
Responsibilities ● Drive identified projects and initiatives to completion and deliver desired impact. ● Identify and track metrics across identified projects. ● Take ownership of legal contracts on an end-to-end basis. ● Oversee the financials and budgets of the entire project and bring attention to any expected variances. ● Create, track and hold the team accountable for follow up actions to ensure timely completion of key projects and initiatives (e.g., industry solution development). ● Create executive review slides and collaborate with Accenture to complete top to top review content on a monthly basis. ● Own internal and external communications by drafting and creating content to share with internal and external stakeholders. ● Take full ownership of strategic initiatives and communications for all project requirements. ● Track and manage projects of global enablement programs with Accenture. ● Understand business operations and business needs. ● Optimize introduction of new processes and resolution of technical/process issues. ● Maintain, extract and present executive and operational metrics from dashboards to stakeholders. ● Coordinate and manage implementation of new processes and activities across the partner management team
Who are we looking for? ● Bachelors Degree, preferably in Information Systems, Engineering, Business, Marketing, or Communications; or equivalent work experience. ● Strong verbal and written communication skills. ● Strong project management skills. ● Excellent analytical skills and attention to detail. ● Demonstrated ability to prioritize & manage multiple tasks efficiently. ● Strong sense of responsibility. ● Ability to quickly adapt to change and deal with ambiguity. ● 3+ years of prior experience in a support environment/analyst environment. ● Proficiency with Google Workspace and data analytics.
Preferred Qualifications: ● Experience in a partner/channel environment. ● Knowledge of SQL and other data extraction and analytical techniques. ● Proficiency with Salesforce. ● Experience in process engineering/improvement. Six sigma certification is a plus. ● Experience with contracts and the process for establishing contracts between two parties. ● Experience with the procurement process, to include establishing purchase orders, invoicing, and reconciling payment related inquiries.
Benefits & Perks ● Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business. ● Robust career path with a full development plan and the opportunity to grow in the organization. ● Paid 4 weeks training, 2 weeks leave. ● Continuous learning through progressive training that is specific to your tenure and skills. ● Competitive salary. ● Positive and supportive environment ● Weekly Friday socials, trivia nights, games, and movie outings. ● Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Schedule ● Fixed schedule from Monday to Friday, 9 hrs, shift timing: 9 AM to 6 PM (EST) ● Candidates should be open to flexible hours working with clients across the globe.
Location ● Candidates are advised to be within travel distance from our primary location Yonge & Eglinton. ● Hybrid setup
About TP
We are TP Group. You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.