• This position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics
• Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations
• The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, finance, product, and data engineering to support the design, implementation and continued optimization of multiple business needs
• This includes delivering data-driven insights to internal stakeholders to inform short and long term strategy and action plans
• Sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions
• Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights
• Maintain and assure data quality in dashboards and reports for internal use
• Align metrics used by RSS and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth
• Prepare & present data analysis for audiences ranging from field sales members to senior leadership
• Call out abnormalities and trends in data to identify business opportunities and best practices
• Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams
• Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results
• Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and training
• Build and maintain financial models, forecasts, and dashboards for various business scenarios
• Act on feedback from the team for process and system enhancement requests
• Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy
• Improve Salesforce.com (SFDC) processes and data

Benefits

• Generous parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
• Work from (almost) anywhere - wherever you do your best work
• Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge- The ideal candidate will be able to recognize and understand the relationship between clean data, clear & efficient processes, and reporting
• The Sr Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, or the ability to learn
• Experience with Salesforce, reporting tools such as Preset, SQL queries, and a finance or analytics background required
• S/he must be able to navigate the roles, reporting, and reality of the business in the field
• This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations
• Experience in operations: sales goaling, territory management, commission plans, SPIF, etc
• College degree required
• Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience required
• People management experience a plus
• Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
• Knowledge of SQL required
• Professional experience in data analysis and ability to see beyond the numbers to drive sound decision-making
• Operational experience in measuring and improving efficiency, utilization, scale initiatives etc
• Self-motivated and able to perform well under pressure and against bold deadlines, with minimal oversight from management
• Excellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple language
• Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organization
• Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teams
• Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
• Demonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plans
• 8+ years using data to make recommendations
• 8+ years of experience in an analytics role
• Experience in big data and understanding of databases
• High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth